Frequently Asked Questions

Orders & Shipping

How can I check the status of my order?
You will receive a shipment confirmation email with a tracking number once your order has left our warehouse. You can also check your order status by logging into your account on our website.

What are your shipping options and costs?
We offer a variety of shipping methods to meet your needs. Standard shipping typically takes 3-7 business days. We also offer expedited shipping options for faster delivery. Shipping costs are calculated at checkout based on the selected shipping method, the items in your cart, and the delivery destination.

Do you ship internationally?
Currently, we primarily ship within the United States. For specific inquiries regarding international shipping to other locations, please contact our customer service team for assistance.

My order hasn’t arrived yet. What should I do?
First, please check the tracking information provided in your shipment confirmation email. Sometimes, weather or carrier delays can impact delivery. If the tracking shows your package was delivered but you cannot locate it, we recommend checking with neighbors or your local post office. If you are still unable to locate your package, please contact us for further assistance.

Can I change or cancel my order?
We process orders very quickly to ensure fast shipment. Once an order has entered the shipping process, we are unable to make changes or cancellations. If you need to modify or cancel an order, please contact us immediately, and we will do our best to assist if the order has not yet been processed.

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of receipt for a full refund or exchange. Items must be returned in new, unused, and original condition with all tags and packaging. Return shipping fees are the responsibility of the customer, except in cases of our error or a defective product.

How do I make a return?
To initiate a return, please log into your account on our website, navigate to your order history, and select the item(s) you wish to return. You will be provided with a return authorization and instructions. Please note that without a return authorization, we cannot process your return.

Products & Services

How do I use or care for my product?
Care instructions vary by product. For leather goods, we recommend using a quality leather cleaner and conditioner. For writing instruments, refer to the manufacturer’s instructions for ink cartridge replacement and nib care. Specific care guides for many of our products are available on our website.

What is the warranty on your products?
We stand behind the quality of our products. Most items come with a manufacturer’s warranty against defects in materials and workmanship. The specific warranty duration and terms can vary by product. Please refer to the documentation that came with your product or the product page on our website for detailed warranty information.

Do you offer engraving or personalization?
Yes, we offer engraving and personalization services on a select range of products, such as writing instruments, leather journals, and other accessories. This is a wonderful way to create a unique and special gift. You can see the available personalization options on the product page for eligible items.

Do you have a physical store I can visit?
Our primary presence is through our online store at journalsandgear.com, which allows us to offer a wide selection and direct service to our customers.

My product is damaged or defective. What should I do?
We are sorry to hear that. Please contact our customer service team immediately. We will be happy to arrange for a replacement or repair under the terms of our warranty.

Website & Account

How do I create an account?
You can create an account by clicking the “My Account” link at the top of our website. You will be prompted to enter your email address and create a password. Having an account allows you to track orders, save your address, and view your order history.

I forgot my password. How can I reset it?
Click on the “My Account” link and then select “Forgot Your Password?” You will be asked to enter the email address associated with your account, and a password reset link will be emailed to you.

How can I update my account information?
Log into your account on our website. From your account dashboard, you can update your personal information, shipping addresses, billing addresses, and password.

How do I sign up for your emails?
You can join our mailing list by entering your email address in the sign-up box located at the bottom of our website. By signing up, you will be the first to know about new products, exclusive offers, and special promotions.

Promotions & Gift Cards

Do you offer any discounts or promotions?
We frequently run special promotions and offer discounts to our email subscribers. To stay informed about our latest offers, we encourage you to sign up for our email list. We also occasionally offer special discounts for first-time customers.

Where can I find your current promotions?
Our current promotions are always featured on our homepage at journalsandgear.com. You can also find details in our email newsletters and on our social media channels.

How do I use a promo code?
During the checkout process, you will see a field labeled “Promo Code,” “Discount Code,” or something similar. Enter your code in this field and click “Apply.” The discount will then be deducted from your order total.

Do you sell gift cards?
Yes! A gift card from journalsandgear.com is the perfect gift for the writer, reader, and organizer in your life. Our digital gift cards are delivered via email and can be used for any purchase on our website.

How do I check my gift card balance?
You can check your gift card balance by entering the gift card code during the checkout process. The available balance will be displayed before you complete your purchase.

Wholesale & Corporate

Do you offer wholesale pricing?
We do offer wholesale pricing for qualified retailers. Please contact our wholesale department for more information and to request an application.

Do you have a corporate gifting program?
Yes, we offer corporate gifting and bulk order programs. Our products make excellent gifts for employees, clients, and corporate events. Please contact our corporate sales team to discuss your specific needs and to receive a custom quote.

Still have questions?

If you cannot find the answer to your question here, our dedicated customer service team is ready to help. Please visit the Contact Us section of our website for the best way to reach us.